Today's Date: Sunday, 05 December 2021
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Info for First Timer
 Info for first timer

Q: What is eToysJapan (eTJ)?

A: eTJ is an Internet mail-order business based in Calif., US and Hong Kong. We carry Japanese toys, hobby products and a few custom made local hobby products to customers all over the world. Our Logistic Division is in Hong Kong and we ship from Hong Kong directly to our customers.

Q: What language does eToysJapan support?

A: eTJ uses English language only for thsi site and in communication. If you use other languages to contact us, we can only translate it using online translation and so we might not be able to fully express ourselves or understand you. 

Q: Just how compatible are eTJ's prices?

A: It depends on the item, although we can not guarantee out prices are the lowest, we try to bring to our customers the “low-price environment” of Asia wherever you live. It is like you get on the plane and come to Hong Kong.  But be honest, certain discontinued items have higher market value than they were first released, and we try to offer them at more reasonable prices.

Q: Will eTJ adjust Pre-Order prices?

A: It depends on the exchange rate, we'll adjust the pricing with respect to the exchange rate periodically. At the time of release, if you pre-ordered with a lower price, good, then you would enjoy the further discount; If you pre-ordered with a higher prices, then we'll regard the differences as order discount and offer it to you towards your shipping cost. However, this policy does not apply to limited release items like those from Tamashii WebShop or Bandai Premium WebShop etc.....if in doubt e-mail us at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .

Q: How would eTJ safeguard my information submitted?

A: eTJ does not store any of your payment information: bank account info, credit card info or even your PayPal account info here on our servers. We only store your shipping information and we never sell or give your information to any other parties.  All our servers have firewall software installed, but more, we have IDS safeguarding every one of our servers.

Q: Your prices are in US, do you accept other currency?

A: Sorry but no. All our payment must be in US dollars.

Q: How is eTJ’s shipping cost and shipping time?

A: Shipping internationally costs more than domestic and it takes longer. eTJ ship the products from Hong Kong and uses only tracking airmail as our primary shipping method. It is reasonably priced and deliver in reasonable time. How long? It depends on where you live, but 1-3 weeks for normal shipments to most countries. Do we use EMS, UPS and FedEx? EMS, yes, the rest we are working on that and will soon offer other methods to ship. 

Q: Will there be import duty and taxes?

A: For U.S. customers, there is no import duty or taxes on toys and hobby products shipping from Hong Kong. Customers from other countries will usually have to pay import duty and other fees. This varies greatly from country to country. Individual customers please bear this in mind before ordering from eTJ. We do not and can not cover your import tax or duty.

Q: Is everything listed always available?

A: Unfortunately not. We try to list only available items on our pages. There may be times when the items are out and we haven’t the chance to restock them or take the listing off yet and we apologize in advance for that. If you placed your order and paid for item(s) that are actually out of stock but listed as available, we'll inform you and refund your order immediately.

Q: How do I order?

A: Simple! While browsing our site, just input the quantity and click the "Add to Cart" button that you'll see under the product either on the product catalog or product page. When you are done shopping your final item, click on the "Checkout" button to confirm your purchases, and then proceed to the check-out page with PayPal. Please read our Policies Page before your purchase to make sure that you understand some of the details of our operation to avoid unpleasant surprises. If you have any other questions, please e-mail This e-mail address is being protected from spam bots, you need JavaScript enabled to view it